Customer Terms

Last updated: November 9, 2026 · Version 2026-11-09

1. Who we are and what these terms cover

These Customer Terms are an agreement between you and EBOX3, Apartat de correus 1033, AD500 Andorra, NIF L-714284-H, operating the REYSTI brand ("ebox3", "we", "us"). They apply when you view a digital ticket (/t/...), create or use a free REYSTI customer account (My tickets), or use any future REYSTI customer app (together the "Customer Service"). By entering your e-mail address and continuing, or by using the Customer Service, you accept these terms and acknowledge our Privacy Policy (section 7A explains how we handle your account data).

REYSTI is software that restaurants, cafés, food trucks, hotels, shops and other businesses ("venues") use to take orders, for example on self-service kiosks. The Customer Service lets you keep copies of your tickets from every venue that uses REYSTI. You do not need an account to order at a venue or on a kiosk.

2. Your account

• The account is free. You must be at least 16 years old to create one.
• You sign in with a link or a 6-digit code sent to your e-mail address. Keep access to your mailbox secure; anyone who can read your e-mail can sign in to your account. Do not share sign-in links or codes.
• Use an e-mail address that is yours and keep it correct. One account per e-mail address. The account is personal and cannot be transferred.

3. Digital tickets are copies

A digital ticket is a copy for your information of the order data provided by the venue. It may be incomplete or contain errors, and it is not a tax invoice unless the venue says so. The venue's own records prevail over the digital ticket. Ticket links that are not saved in an account expire after 90 days. Keep any document you need for tax, warranty or expense purposes.

4. Your purchases are with the venue

4.1 ebox3 does not sell the food, drinks or products you order and is not a party to your purchase. The venue is the seller and is solely responsible for its products and service, including prices, taxes, menu descriptions and pictures, allergen, ingredient and nutrition information, food quality and safety, age checks for alcohol or other age-restricted products, order preparation, payment, refunds and complaints. Pictures on a kiosk may be illustrations, some of them created with AI tools, and may not show the exact product.

4.2 If you have an allergy or a dietary requirement, always check with the venue's staff before ordering. Payments are processed by the venue's payment provider, not by ebox3. For any refund, complaint or question about an order, contact the venue. Your rights as a consumer against the venue are not affected by these terms.

5. Loyalty points and venue offers

Some venues offer loyalty points, discounts or promotions through REYSTI. These programmes are offered by the venue, under the venue's own rules, and the venue decides how points are earned and used and may change or end its programme. ebox3 only records points and offers for the venue. Points and offers have no cash value, are valid only at the venue that issued them, cannot be transferred or sold, and may be lost if the venue ends its programme, stops using REYSTI, or if you delete your account.

6. Marketing e-mails

Marketing e-mails are optional. If you tick the separate opt-in box, ebox3 may e-mail you offers and news from the restaurants and shops that use REYSTI, sent by ebox3 under the REYSTI name. We do not give your e-mail address to the venues. You can unsubscribe at any time with the link in every marketing e-mail or in My tickets. Service e-mails (such as sign-in links) are part of the Customer Service.

7. Acceptable use

You must not:

• access tickets or accounts that are not yours, or try to guess ticket links, sign-in codes or tokens;
• use the Customer Service for fraud, for example altered tickets, false expense claims or misuse of loyalty points;
• scrape, overload, attack, reverse engineer or interfere with the Customer Service or bypass its limits;
• use it in breach of any law or of the rights of others.

We may suspend or delete accounts that breach these rules.

8. The service is free and provided as is

The Customer Service is free of charge. To the extent permitted by law, it is provided "as is" and "as available", without any warranty that it will be available, uninterrupted, error-free or that tickets will be stored forever. We may change, limit or stop the Customer Service or any feature at any time; if we stop it completely, we will give reasonable notice by e-mail where possible so that you can keep copies of your tickets. This does not affect any rights you have under mandatory consumer law.

9. Limitation of liability

9.1 ebox3 is not responsible for the products, service or conduct of the venues (section 4). Because the Customer Service is free, and to the extent permitted by the consumer law that applies to you, ebox3 is not liable for loss or damage arising from the use or unavailability of the Customer Service that was not reasonably foreseeable, for lost tickets or lost data that you could have kept yourself, for incorrect ticket content provided by a venue, or for business losses (you may use the Customer Service only for private purposes, except for keeping expense records).

9.2 Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or your statutory rights as a consumer.

10. Deleting your account

10.1 You can delete your account yourself at any time: sign in to My tickets and use the delete-account option. You can also ask us by e-mail to legal@reysti.com from the e-mail address of the account. Deleting the account removes your profile, consents, sessions and saved tickets; it cannot be undone. The venues keep their own records of your purchases, which they must keep by law, and you can contact them about those records.

10.2 We may suspend or close an account in case of breach of these terms, abuse or legal obligation, or after a long period of inactivity with prior e-mail notice.

11. Changes

We may update these terms, for example when we add features or when the law changes. The date at the top shows the current version. We will notify you of material changes by e-mail or on the site at least 30 days before they apply, except where the change is required by law or only adds new free features. If you do not agree, you can delete your account at any time; if you continue to use the Customer Service after the change applies, the new terms apply.

12. Governing law and courts

These terms are governed by the laws of the Principality of Andorra. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live. Subject to section 13, the courts of Andorra have jurisdiction, but if you are a consumer you may also bring proceedings in, and may only be sued in, the courts of the country where you live, where the law gives you that right. Consumers in the European Union may also use the alternative dispute resolution bodies available in their country.

13. Arbitration for US residents (30-day opt-out)

If you live in the United States, please read this section: it requires disputes to be resolved by individual arbitration and waives class actions, unless you opt out within 30 days.

13.1 Informal resolution first. Before starting any claim, send a written description of the dispute to legal@reysti.com (or to you at your account e-mail); the parties will try in good faith to resolve it within 60 days.

13.2 Arbitration. Any dispute between you and ebox3 about the Customer Service that is not resolved informally will be decided by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before one arbitrator. The arbitration takes place by video conference or by documents, or in person in the county where you live if you ask. For claims that you start, you pay no more than the filing fee you would pay in court; ebox3 pays the other AAA fees and the arbitrator's fees as required by those rules, unless the arbitrator finds your claim frivolous. The arbitrator may award the same individual remedies a court could. The Federal Arbitration Act governs this section.

13.3 Small claims. Either party may instead bring an individual claim in a small-claims court in the county where you live, if it qualifies.

13.4 Class-action and jury waiver. Claims may be brought only individually, not as a plaintiff or class member in a class, collective or representative proceeding, and both parties waive a jury trial. If this waiver is found unenforceable for a claim, that claim goes to a court and not to arbitration; the rest of this section still applies. Public injunctive relief claims, where the law does not allow them to be waived, are decided by a court after the individual arbitration.

13.5 30-day opt-out. You may opt out of this arbitration section by e-mail to legal@reysti.com with the subject "Arbitration opt-out" and your account e-mail address, within 30 days after you first accept these terms. Opting out does not affect any other part of these terms or your account.

13.6 Changes. If we change this section in the future, the change will not apply to a dispute of which we had notice before the change, and you may reject it within 30 days of notice.

14. General and contact

If a provision is invalid, the rest remains in force. We may transfer these terms to a successor of the REYSTI business; this will not reduce your rights. These terms are written in English; the English version is the binding version, and translations are provided for convenience, except where consumer law gives you the right to rely on a version in your language. Contact: EBOX3 (REYSTI), Apartat de correus 1033, AD500 Andorra, NIF L-714284-H, legal@reysti.com.

© EBOX3 · Apartat de correus 1033, AD500 Andorra · NIF L-714284-H. All rights reserved.